Compensating a yogi for a missed class

It can sometimes happen that a yogi misses a class and isn’t able to cancel on time. Through our platform, you are able to adjust the class pass to compensate the yogi by awarding them another credit. In this way, the yogi can book another class with the additional credit to make up for the missed class. 

A student  can always cancel a class on their end if they are not available anymore. The cancellation needs to be done before the beginning of the class and the credit will be refunded according to your cancellation policy. See here how to activate a cancellation window for your classes. 

How to edit the amount of credits in a class pass

The easiest way to compensate for a missed class is by editing the class pass used to increase the number of credits available to the yogi. Using this method, the yogi will be reimbursed the credit used for a missed class. This is how a studio can adjust the number of credits available in an active class pass:

1. Select Yogis in your left-hand menu bar
2. Click on the yogi in question
3. Select the Class pass under Active memberships and class passes
4. Click on Edit order
   
   
5. Adjust the number of available credits
6. Select Save

Note: Number of credits can only be edited for class passes and not for memberships. Memberships are sold as a specific set of credits per period which cannot be adjusted later on.

Easily refund a class credit with these quick steps to keep your yogis feeling valued and supported!